Frequently Asked Questions (FAQ)
Welcome to Grami Jean Shop! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
What types of products does Grami Jean Shop offer?
We specialize in stylish and high-quality denim, pants, shorts, and tops. Our collection is designed to cater to fashion-forward individuals who value both comfort and style.
Are your products available in all sizes?
Yes, we offer a wide range of sizes to ensure a perfect fit for everyone. Please refer to our size guide for more details.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, standard shipping via DHL or FedEx takes 10-15 business days, while free shipping via EMS takes 15-25 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50 via EMS.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery in real-time.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 15 days of receiving your order. Items must be in their original condition with all tags attached. Please visit our Returns & Exchanges page for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer service?
Our customer service team is available to assist you via email at [email protected]. We’re here to help with any questions or concerns you may have.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Grami Jean Shop. We’re committed to providing you with a seamless shopping experience and stylish wardrobe essentials. If you have any further questions, don’t hesitate to reach out!